United States United StatesMisprinted logo on scoop
My daughter has eczema and the bath soaks have been a lifesaver for us. I love that the company is a local, Canadian business and so when the lockdown started, I was happy to make a $100 order online to qualify for free shipping. I was disappointed however, to realize that one of the scoops I had ordered arrived with the logo being misprinted (stamped/ engraved?) on the scoop. They weren't going to be used as gifts and it doesn't affect the utility of the scoop, so it doesn't bother me too much but I did reach out to the company by email to let them know - I felt it was important to notify them for QA purposes and made sure to include a photo. However, I didn't receive a reply at all (email was sent in March). Considering the item is $2, I certainly didn't expect any monetary compensation but felt it was unfortunate that they couldn't take the time to at least respond.
Só Luxury
Hi Mira, Our sincere apologies for the lack of response. We've located your email in our Junk Email which sometimes happens. Thanks for the heads up and the photo, we haven't seen a glitch like this in the scoop printing before. Check your email for a code for a discount on your next order. Love and light, Amanda & Shylah
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